SHIPPING & DELIVERY

Do you ship to my country?

We ship to 20 international destinations including USA, Canada, UK, New Zealand, some European and Asian countries. The easiest way to check if your country is on the list is to add a random product to your cart and see if you are able check out.

What are the shipping costs?

Shipping cost is $9.95 worldwide. Currently, we also offer free worldwide shipping over $80. We reserve the right to change it any time.

What are the shipping times?

All physical goods are shipped on Mondays. Delivery times are 2-6 business days from the shipping day within Australia, 3-15 business days from the shipping day internationally. We can make an exception and ship within one day if you need your order urgently, such as for an event. Please note this is an exception, however!

For international orders, the delivery time may take longer than the allotted 15 working days if your shipment is delayed by customs. However, this is very rare, and is outside our control. Please ensure you take this into account when placing your order and add additional 1 week before contacting us.

Please read more below on how to track your order and how to estimate the delivery times for your destination.

All downloadable products (ebooks and digital prints) are delivered instantly after the purchase is made. Please check your junk folder.

What is the cut-off date for Christmas orders?

To be safe and receive your order before 23rd December, please make your order before:

  • 16th December, Saturday – Within Sydney
  • 13th December, Wednesday – Interstate metro areas or Sydney regional areas
  • 6th December, Wednesday –  Long-haul national deliveries such as Western Australia, far North Queensland or other remote areas
  • 25th November, Saturday – Outside of Australia

In the days leading up to Christmas we will be shipping daily!

  • December 20, 2017 (Wednesday) – LEADERS IN HEELS closes for 2017!
  • January 10, 2018 (Wednesday) – LEADERS IN HEELS opens in the new year. We will respond to any enquiries received over the Christmas break as quickly as possible.

Where are the products shipped from?

All orders ship from our studio in Balmain, NSW, Australia.

QUESTIONS ABOUT TRACKING YOUR ORDER

How can I receive an order confirmation/tracking number?

All our customers receive notifications of order confirmation when the order is paid and tracking number when the order is shipped. If you haven’t received it please check your junk email. Please search for “Leaders in Heels”. If you cannot find it, please email us and we will resend it then.

Please note you cannot receive your tracking number unless your orders has been shipped. For that reason you will receive tracking number not earlier than 1-3 days after your order has been placed or 5 days if you ordered monogrammed items.

Australian Orders

How can I track my order? / Australian Deliveries

We ship our parcels primarily through Sendle. The couriers that will make the delivery are Couriers Please or Fastway. For all orders over 500 grams signature on delivery is required unless advised otherwise in the order notes.
Very remote parcels, po boxes and parcel lockers are delivered via AusPost. Signature on delivery is required unless advised otherwise in the order notes.

What are the delivery estimates? When will my order arrive? / Australian orders

Sendle: https://www.sendle.com/pricing#delivery-estimates
AusPost: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/
All orders are shipped from Balmain/Sydney/Postcode 2041.

I am concerned about my delivery. What should I do? / Australian orders

If you are concerned about your delivery please contact the relevant courier/AusPost first and quote your tracking number.
If you attempted to contact Couriers Please or Fastway but without any luck please direct all your queries to [email protected] as they will be the quickest to help out.

International Orders (i.e. outside of Australia)

How can I track my order?  / International deliveries / Free shipping / Flat Rate shipping

Your order is arranged by DHL and delivered via postal service i.e. it is handled by your local post office. The tracking link you receive from DHL will most likely have detailed updates until your parcel reaches your country. After that for more detailed tracking events your parcel can be tracked using Tracking ID that you can find on DHL tracking page in the top right corner (the number that starts with LX, LW, EP etc…).

For your convenience we listed  tracking pages from the most common destinations we ship to.

USA https://m.usps.com/m/TrackConfirmAction
UK https://www.royalmail.com/track-your-item

Simply copy and paste the tracking ID from DHL site to see the tracking of your parcel.

What are the delivery estimates? When will my order arrive? / International deliveries / Free shipping / Flat Rate shipping

The estimated transit time for international orders is up to 15 working days however during busy Christmas period there may be delays or inconsistencies with tracking and/or your parcel might be delayed by custom clearance.  If you ordered monogramming it delays your delivery further by 3 days. For that reason we suggest you wait 4 weeks before contacting us.

I am concerned about my delivery. What should I do? / International orders

  • As a First step please click the link to track your package on the postal site.
  • Second step, please visit or call your local postal service.
  • Third step, contact us to start an investigation once the time period has elapsed (4 weeks) and you have followed the prior 2 steps without success.

Authority to leave

If authority to leave has been given and the courier tracking dashboard says it has been delivered we cannot take responsibility for the delivery. If the parcel is returned to us due to wrong address or no-one available to sign on delivery and no attempt to pick up the parcel from the post office or depot has been made in timely manner we cannot take responsibility for the redelivery.

My tracking dashboard says my order has been delivered but I haven’t received it. 

Please wait 2-3 days before contacting anyone. We had many cases like this. Your parcel is most likely in a truck with the driver and will be delivered soon. Please follow the steps above to investigate your parcel.

I still haven’t received my order for (physical products). Where is my notebook/planner/journal?

All physical goods are shipped on Mondays and delivery times are 2-6 business days from the shipping day within Australia, and 3-15 business days from the shipping day internationally. In the days leading up to Christmas we will be shipping daily!

Please be patient if your order hasn’t arrived and the estimated delivery times have not been exceeded. For international orders delivery time may occur past the allotted 15 working days if delayed by customs – this is very rare, and is outside our control. So please add an additional 7 days to the estimate before contacting us.

Business days are defined as Monday to Friday, excluding holidays.

I still haven’t received my order (digital products such as ebooks/digital prints).

Digital products are sent immediately after the order is made and paid. After the payment has been processed you will receive an email with a link to the pdf file(s). If it’s been more than 10 minutes and you still haven’t received an order confirmation, please check your junk/spam folder, and the Promotions tab in Gmail. You can also search for an email containing the title “Your Leaders in Heels order”. If you still can’t find it please contact us directly and we will resend the order confirmation. If you purchased both physical and digital products in one order, you will receive an ‘order completed’ confirmation once we pack and ship the physical products, which is done every Monday.

For those with Hotmail accounts, please note that the service has many issues as it is no longer supported by Microsoft. Unfortunately, there isn’t much we can do for email delivery issues to Hotmail addresses and you may experience delays in receiving your order. If you have already placed your order, contact us and we will find a way to send the products to you.

GIFTS GIVING RELATED QUESTIONS

Can I buy one of your products as a gift and send it directly to my (friend, daughter, mum, colleague, boss, mentor, etc.)?

Yes, you can. You can provide different billing and delivery addresses and add any special instructions in the ‘Notes’ section while making an order.

Please note, due to fraud protection financial institutions may not allow shipping country to be different to the country of the credit card payer. In this case you might not be able to complete the transaction.

Do you gift-wrap?

We wrap all orders in red tissue paper.

Please note the tissue paper is  delicate and you may want to consider re-wrapping your order in gift wrapping. As we have no control over how the shipping company handles the parcel, we cannot guarantee the condition of the tissue paper wrap on delivery.

PAYMENT

My national currency is Hong Kong dollars, EUR or whatever. Can I still shop in your online store?

Yes, our store uses geo-location to select your preferred currency. If your local currency is not available in our store it will default to USD. At the checkout your bank will simply convert your order at the current spot rate between USD and your national currency.

Why am I asked to pay additional fees to pick up my parcel from my local post office?

Some countries might require you to pay import taxes/customs charges or GST/VAT. LEADERS IN HEELS does not accept any responsibility for customs duties or taxes that may apply in destination country.

LEADERS IN HEELS recommends international customers to contact their local Customs Office in regard to any potential duty you may be liable for. By confirming a purchase you are accepting responsibility for all customs charges incurred as LEADERS IN HEELS will not refund customers who incur any such charges.

CORPORATE/WHOLESALE ORDERS

I’m organising an event for women (a retreat, a workshop etc). Do you think the Make Your Mark products would make a good gift for attendees?

The Leaders in Heels stationery has been designed to make a perfect gift for employee reward and engagement, as a tool during professional development workshops, conferences, retreats and one-on-one coaching sessions. In fact, this is where we sell majority our products. Read more about the Corporate Orders.

Can I get a sample?

All samples must be purchased at RRP. A full rebate will be provided when you place your corporate order.

Can I get a volume discount?

Plese refer to our Corporate Orders catalog for the discount structure.

Do you wholesale?

Yes, we do, please read more here about our wholesale offer.

THE DIFFERENCE BETWEEN A NOTEBOOK, NOTEPAD & JOURNAL

What is the difference between Make Your Mark notebook, notepad and journal?

Let’s start with common features: all three products have been inspired by the Leaders in Heels Manifesto promoting key traits of female leaders: passion, creativity, innovation, confidence, determination and kindness. Each product has six structured sections focusing on one leadership trait at a time.

Differences:

The notebook has a lot of free writing space. Every page has an inspirational quote or thought. It is perfect for meetings, the boardroom or journaling in your free time. It is also frequently given as a welcome gift at workshops, conferences or coaching sessions.

The journal is like a workbook, I would call it a business, career and life coach rolled into an elegant and compact book. It includes a lot of exercises and assignments like passion discovery exercises, ideal day visualisation exercise, goal setting pages, a bucket list, activities to determine your core values, strength discovery exercises, confidence tips, an achievements diary, a guide to creating your own pitch, hacking your own work and life habits, productivity tips, determination and bad day building plan, kindness, mindfulness & gratitude assignments. The journal has also 20 blank pages for notes. The journal makes a perfect farewell gift to take home after a coaching session or a leadership workshop or conference.

Together the Make Your Mark notebook and journal create a perfect coaching duo.

The notepad is designed to sit on your desk and help you plan your day. It is designed with a space for top priorities, two to-do lists (separate for top and secondary priorities), rewards and other notes and thoughts such as a review of the day or gratitude notes. It also has 6 inspirational prints that can be removed and framed.

LOVE IT GUARANTEE PROMISE, RETURNS AND REFUNDS

We are confident you will love our products! So if you are unhappy with them for some reason, you can return your order for a full refund (including shipping costs) within 90 days from the purchase date.

There are some fair limitations to our Love it Guarantee promise.

If you want to return a product because you did not read our product description carefully, it is your responsibility to pay for the return shipping. We will, however, refund you in full once the item has been returned unused – including the outbound shipping fee you paid when you purchased the item. We may also ask you to answer some questions to help us improve your products in the future.

The following items cannot be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

  • Custom or personalised orders
  • Digital downloads
  • Sale items

DIGITAL/DOWNLOADABLE FILES

Ooops, I have been slow and my link to download the digital product expired. What can I do?

All downloadable products have an expiry date to protect us from online theft. Please contact us and we will extend the expiry date so that you can download your products.

What are Printable Products?

Printable products are PDF’s that are ready to print at home or with a printer. PDF’s can be opened using free Adobe Reader software.

What is the largest size I can print my file in?

This varies depending on the file – all files come with a maximum print size, and most of our prints are designed to be printed at the highest possible resolution. Some of them go all the way up to A1 size!

Standard paper sizes:

A1 594 x 841 mm     23.4 x 33.1 in
A2 420 x 594 mm    16.5 x 23.4 in
A3 297 x 420 mm    11.7 x 16.5 in
A4 210 x 297 mm     8.3 x 11.7 in
A5 148 x 210 mm     5.8 x 8.3 in
A6 105 x 148 mm     4.1 x 5.8 in

The standard rule is that prints can be resized for printing on a smaller paper size. For example, A1 can be easily resized and printed on A2 to A6 size with the same sharpness and clarity. However, printing a larger size than the maximum recommended will mean your print comes out blurry. Many of our prints will also come with a square version where you can still print them on a standard size paper in your home office and you will have scissor lines on your print where to cut your print to make it perfectly square.

How do I print your planner inserts?

You can print the pages directly to A5 paper, but the inserts have also been designed to be printed on standard A4 paper, which is then cut in half to get the A5 size. This means you can print them on any standard printer in your home or office.

The layout has also been designed so the pages are printed out in a booklet style (hello easy printing!). It means that the first page will be the one on the right side of your open planner, the second page is the left side when you flip the page, and so on.

In most cases (though not always), the pages are ordered as follows:

  • Page 1: The cover page, or a notes page
  • Pages 2 and 3: These are usually the main inserts you purchased, designed as a two-page spread. For example, a weekly spread with Mon-Wed on the left page and Thurs-Sun on the right page, or goal setting pages structured across two pages. However, note that some pages, such as meeting notes, will only take up one page.
  • Page 4: The back page, which is usually a space for general note-taking, doodling, brainstorming, or whatever else you want to do!

The planner inserts are designed so you can print one cover page, multiple copies of the main inserts, and a back cover. No paper is wasted!
Most printers have similar settings—these are the setting that have worked for us.

When printing, select your print settings as below:

  • Choose “Actual Size” or “Scale to 100%”
  • Choose “Print as booklet”
  • Print in colour
  • To print multiples of the main inserts, choose to enter the page numbers to be printed. Then enter 1, 2, 3, 2, 3, (repeating 2, 3 for as many insert pages as you want), 4. For example, “1, 2, 3, 2, 3, 2, 3, 4”will give you one cover, 3x double spreads of the main inserts, and a back cover. And it only takes up two sheets of A4 paper!
  • Once the pages are printed, fold the A4 pages in half like a book. Cut the paper where the fold is. You can also trim the edges of the pages for a better look, as most printers can’t print to the edge of the paper. (Pro tip: Have a guillotine at work? They’re the perfect tool for getting straight cuts quickly and easily!)
  • Punch the holes to fit your planner.
  • Put your pages into your planner, and enjoy!

Found an even better way of printing the planner pages? Let us know and we’ll add your ideas to our FAQ!

TAXES, CUSTOMS CHARGES AND OTHER NOTES

Taxes

Please note some countries charge local customs fees or VAT for orders arriving from overseas.

LEADERS IN HEELS does not accept any responsibility for customs delays, duties or taxes that may apply in destination country.

LEADERS IN HEELS recommends international customers to contact their local Customs Office in regard to any potential duty you may be liable for. By confirming a purchase you are accepting responsibility for all customs charges incurred as LEADERS IN HEELS will not refund customers who incur any such charges.

PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.