Shipping times during COVID-19: We are still shipping worldwide, but the situation is constantly changing as governments worldwide implement restrictions to combat the spread of COVID-19. There are currently international delivery delays due to flight cancellations and government restrictions because of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible.

We have been notified by Australia Post that they are dealing with an increase in online orders, exceeding the Christmas rush, due to a greater demand for online shopping.

Currently, the delay for many countries, including the US, is approximately 1-3 weeks on top of standard 2-3 week shipping times. As such, your parcel might, unfortunately, take approximately 3-7 weeks to arrive. Canadian orders placed before 20th July may experience a wait of up to three months. Many countries within the Asia Pacific have not been affected.

For the latest and specific updates relating to your country please read here.


What is the difference between the Make it Happen Planner and Phenomenal Woman Planner?

Both planners have a nearly identical layout. Pages and exercises to help you step back and assess (or re-assess) the bigger picture. Review sections, and double-page spreads to help you plan your week.

The main difference are the weekly inspirational quotes: the Phenomenal Woman planner focus is on celebrating women, with quotes from incredible women, while the Make It Happen planner weekly quotes focus on productivity, persistence, determination, and getting things done.

Click here to open our detailed Planners Comparison Guide.


What are Daily Planners?

Daily planners help you plan your priorities with a daily two page spread. They are half of the thickness of the 12-month dated planner, don’t have goal or life planning pages, monthly, quarterly and yearly planners or reviews. They are designed specifically for planning your daily to-do lists, phone calls, follow-ups, notes etc.

They’re a great complement to our 12-month planners!


I’m looking for a specific planner layout style that you don’t have. What can I do?

Please fill out our planner suggestion form and you may see your preference in our next collection!


What is the difference between Make Your Mark notebook, daily planner and journal?

Let’s start with common features: all three products have been inspired by the Leaders in Heels Manifesto promoting key traits of female leaders: passion, creativity, innovation, confidence, determination and kindness. Each product has six structured sections focusing on one leadership trait at a time.


The notebook has a lot of free writing space. Every page has an inspirational quote or thought. It is perfect for meetings, the boardroom or journaling in your free time. It is also frequently given as a welcome gift at workshops, conferences or coaching sessions.

The journal is like a workbook, I would call it a business, career and life coach rolled into an elegant and compact book. It includes a lot of exercises and assignments like passion discovery exercises, ideal day visualisation exercise, goal setting pages, a bucket list, activities to determine your core values, strength discovery exercises, confidence tips, an achievements diary, a guide to creating your own pitch, hacking your own work and life habits, productivity tips, determination and bad day building plan, kindness, mindfulness & gratitude assignments. The journal has also 20 blank pages for notes. The journal makes a perfect farewell gift to take home after a coaching session or a leadership workshop or conference.

Together the Make Your Mark notebook and journal create a perfect coaching duo.

The daily planner is designed to sit on your desk and help you plan your day. It is designed with a space for top priorities, two to-do lists (separate for top and secondary priorities), rewards and other notes and thoughts such as a review of the day or gratitude notes.


What is the difference between Aspire Career Designer and Make Your Mark self-coaching journal?

Think of the Aspire Career Designer as a deep dive into building your career, while the Make Your Mark self-coaching journal zooms out to explore your confidence, goals, work and life habits as a whole.

The Aspire Career Designer leads you to setting a vision and roadmap for your career, and then engaging the skills, mentors, and development required to get there. It includes career, business and leadership related tips/exercises.

The Make Your Mark self-coaching journal is designed to help you develop key leadership traits of passion, creativity, innovation, confidence, determination and kindness. It draws on content such as visualisation, defining your values, discovering strengths and passions, gratitude, mindfulness, confidence and goal setting. It’s a resource for life and fulfillment that includes your career rather than singularly focused on career.


How do I add monogramming to my order?

To monogram a product, go to the product page for the item you’d like to monogram.

You’ll find a small box titled ‘Monogramming’ just below the product description at the top of the page and just above ‘Add to cart’ button. There is a text box where you can type in the initials you’d like monogrammed. The initials must be entered before clicking ‘Add to cart’.

If you want to order the same item with different initial repeat the process above for each initials.

Note that not all products are monogrammable. For example, our linen-covered planners cannot be monogrammed – if the option is not availabile, the Monogramming box will not appear on the product page.

I have more questions regarding monogramming…

Please visit our Monogramming FAQ page.


Will my order be affected by government restrictions due to COVID-19?

We are still shipping worldwide, but the situation is constantly changing as governments worldwide implement restrictions to combat the spread of COVID-19. There may be delays to our standard delivery times as a result, or we may not be able to ship to your location temporarily. Click here for our latest updates on the situation.

Do you ship to my country?

We ship to 47 international destinations including USA, Canada, UK, New Zealand, some European and Asian countries. The easiest way to check if your country is on the list is to add a random product to your cart and see if you are able check out.

What are the shipping costs?

Shipping cost is $9.95 worldwide. Currently, we also offer free worldwide shipping over $80. We reserve the right to change it any time.

During pre-Christmas season we also offer express shipping. Express shipping cost is quoted during checkout and depends on weight.

What are the shipping times?

All physical goods are shipped on Tuesdays. In the days leading up to Christmas we will be shipping daily!

Standard delivery times (free shipping and standard shipping) are approx. 2-10 business days from the shipping day within Australia, 7-15 business days from the shipping day internationally. We can make an exception and ship within one day if you need your order urgently, such as for an event. Please note this is an exception, however!

For international orders, the delivery time may take longer than the allotted 15 working days if your shipment is delayed by customs. However, this is very rare, and is outside our control. Please ensure you take this into account when placing your order and add additional 1 week before contacting us.

We won’t be able to lodge an investigation with shipping provider until 4 weeks past shipping date. We recommend that you wait 4 weeks past shipping date before contacting us.

In the lead up to Christmas we might allow express shipping option for certain destinations. Express Shipping takes 2-5 days to arrive for Australian and New Zealand orders, and 4-7 days for all other international destinations. If the option is not available during checkout, it means express shipping is not available. If you need something shipped express please contact us.

All quoted delivery times are an approximate only. Leaders in Heels cannot be held responsible for delays by postal service or customs.

Please go to TRACKING & RECEIVING YOUR ORDER section below to read more about how to track your order and how to estimate the delivery times for your destination.

All downloadable products (ebooks and digital prints) are delivered instantly after the purchase is made. Please check your junk folder.

What is the cut-off date for Christmas orders using Standard and Free Shipping?

To be safe and receive your order before 23rd December, please make your order before:

  • 18th December, Wednesday – Within Sydney
  • 15th December, Sunday – Interstate metro areas or Sydney regional areas
  • 8th December, Sunday –  Long-haul national deliveries such as Western Australia, far North Queensland or other remote areas
  • 1st December, Sunday – Outside of Australia

In the days leading up to Christmas we will be shipping daily!

  • December 20, 2019 (Friday) – LEADERS IN HEELS closes for 2018! Any orders placed on or after December 21, 2018  will be shipped after Christmas.
  • January 2, 2020 (Thursday) – LEADERS IN HEELS opens in the new year. We will respond to any enquiries received over the Christmas break as quickly as possible.

Where are the products shipped from?

All orders ship from our studio in Carrington, Newcastle, NSW, Australia.


How can I receive an order confirmation/tracking number?

All our customers receive notifications of order confirmation when the order is paid and tracking number when the order is shipped. If you haven’t received it please check your junk email. Please search for “Leaders in Heels”. If you cannot find it, please email us and we will resend it then.

Please note you cannot receive your tracking number unless your order has been shipped. For that reason you will receive tracking number not earlier than 1-6 days after your order has been placed.

Australian Orders

How can I track my order? / Australian Deliveries

We ship our parcels primarily through AusPost or Sendle. The couriers that will make the delivery are AusPost, Couriers Please or Fastway. For all orders over 500 grams signature on delivery is required unless advised otherwise in the order notes.

Very remote parcels, po boxes and parcel lockers are always delivered via AusPost. Signature on delivery is required unless advised otherwise in the order notes.

If authority to leave has been given and the courier tracking dashboard says it has been delivered we cannot take responsibility for the delivery.

What are the delivery estimates? When will my order arrive? / Australian orders


All orders are shipped from Carrington/Newcastle/Postcode 2294.

International Orders (i.e. outside of Australia)

How can I track my order?  / International deliveries / Free shipping / Flat Rate shipping

Your order is arranged by AusPost or DHL and delivered via postal service i.e. it is handled by your local post office. You will receive a notification of tracking number when the order is shipped.

The tracking link you receive will most likely have detailed updates until your parcel reaches your country. After that for more detailed tracking events your parcel can be tracked on your local postal service tracking site using Tracking ID. For AusPost shipments the Tracking ID is the same as in the original link we provided to you. For DHL shipments you can find the Tracking ID on DHL tracking page in the top right corner (the number that starts with LX, LW, EP etc…).

For your convenience we listed tracking pages from the most common destinations we ship to.


Simply copy and paste the tracking ID to see the tracking of your parcel.

What are the delivery estimates? When will my order arrive? / International deliveries / Free shipping / Flat Rate shipping

The estimated transit time for international orders is up to 15 working days however during busy Christmas period there may be delays or inconsistencies with tracking and/or your parcel might be delayed by custom clearance.  For that reason we suggest you wait 4 weeks before contacting us.


I am concerned about my delivery. What should I do?

All physical goods are shipped on Tuesdays and delivery times are 2-10 business days from the shipping day within Australia, and 7-15 business days from the shipping day internationally. In the days leading up to Christmas we will be shipping daily!

Please be patient if your order hasn’t arrived and the estimated delivery times have not been exceeded. For international orders delivery time may occur past the allotted 15 working days if delayed by customs – this is very rare, and is outside our control. So please add an additional 7 days to the estimate before contacting us.

Leaders in Heels cannot be held responsible for delays caused by postal service or due to customs.

Business days are defined as Monday to Friday, excluding holidays.

My parcel is delayed and/or there hasn’t been any tracking updates for over 2 weeks. What should I do?

Like you, we are extremely disappointed that your parcel and goal-kicking tools have been delayed. To troubleshoot, we recommend the following:

  • As a first step please click the link in your shipping confirmation email to track your package on the postal site. If you can’t find it, please search for an email from orders[@], including in your spam folder.
  • Secondly, please contact your local postal service quoting your tracking ID (even if you are outside of Australia, your tracking ID will be the same for your local postal service).
  • Thirdly, contact us to start an investigation once the time period has elapsed (4 weeks for international orders, 2 weeks for Australian orders) and you have followed the prior 2 steps without success. Once an issue has been flagged with Australia Post, it typically takes less than 2 weeks for them to investigate it. As soon as we hear from them we will contact you to confirm the parcel’s status.

My parcel is being returned back to Leaders in Heels. What can I do?

Oh no! If your parcel is being returned due to a wrong address, customs not being paid on time, or there was an attempted delivery and you did not respond to the courier message quickly enough, we can certainly ship a new parcel to you. However, there will be a reshipping fee. Please contact us to arrange this. Personalised products may take longer to get back to you as we may need to wait for the parcel to be returned to us.

My tracking dashboard says my order has been delivered but I haven’t received it. 

For home deliveries please check-in with your neighbours or people you live with to ensure they haven’t seen it. If it was delivered to a business address please double check with your colleagues and reception before proceeding with the following options:

  • Ensure that the delivery address on your order confirmation is correct.
  • Reach out to your local postal service, using your tracking ID, to enquire about the parcel status, as they will have the most accurate information. In rare cases, your parcel may still be with the driver, despite being marked as delivered.

Authority to leave

If authority to leave has been given and the courier tracking dashboard says it has been delivered we cannot take responsibility for the delivery.

Returned parcels

If the parcel is returned to us due to wrong address or no-one available to sign on delivery and no attempt to pick up the parcel from the post office or depot has been made in timely manner we cannot take responsibility for the redelivery.

Transit Insurance

If you did not select the transit insurance option during checkout, we cannot take responsibility for any damaged or missing deliveries.

I still haven’t received my order (digital products such as ebooks/digital prints).

Digital products are sent immediately after the order is made and paid. After the payment has been processed you will receive an email with a link to the downloadable file(s). If it’s been more than 10 minutes and you still haven’t received an order confirmation, please check your junk/spam folder, and the Promotions tab in Gmail. You can also search for an email containing the title “Your Leaders in Heels order”. If you still can’t find it please contact us directly and we will resend the order confirmation. If you purchased both physical and digital products in one order, you will receive an ‘order completed’ confirmation once we pack and ship the physical products, which is done every Monday.

For those with Hotmail accounts, please note that the service has many issues as it is no longer supported by Microsoft. Unfortunately, there isn’t much we can do for email delivery issues to Hotmail addresses and you may experience delays in receiving your order. If you have already placed your order, contact us and we will find a way to send the products to you.


We are confident you will love our products! So if you are unhappy with them for some reason, you can return your order for a full refund (including shipping costs you paid when you purchased the item) within 60 days from the purchase date. The offer to refund the outbound shipping costs refers to economy shipping option only.

There are some fair limitations to our Love it Guarantee promise.

Our Love It Guarantee is designed to allow our online customers to see and touch our products, similar to a physical store, without taking any risks. It is also to protect our customers against manufacturing defects. To qualify for the guarantee, the product must be unused and in their original packaging, in a shipping-appropriate cardboard box to ensure it arrives at our studio in mint condition.

Note that it is your responsibility to read the product description carefully to ensure you are aware of what you are purchasing. Unless your product arrived damaged or has manufacturing defects, it is your responsibility to pay for the return shipping. We will, however, refund you in full once the item has been returned in mint condition – including the outbound shipping fee you paid when you purchased the item. We may also ask you to answer some questions to help us improve your products in the future.

In the rare case where your item arrived damaged, or has manufacturing defects, we are extremely sorry! Please email us photos of your purchase so we can share these with our factory or courier to further improve our services. We will work together with you to resolve this issue.

The following items cannot be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

  • Custom or personalised orders
  • Digital downloads
  • Sale items
  • Used products

We encourage you to read the product description carefully and check the images on our website before ordering – for international customers especially, the return shipping costs to Australia can be pricey.

We cannot process refunds for items that:

  • Are delayed by a third-party such as postal service or customs
  • Are returned or lost due to an incorrect address, or because the customer did not respond to the courier message in a timely manner
  • Are returned because the customer refuses to pay import taxes levied by their country
  • Are returned damaged for any reason, such as parcels that aren’t packed correctly for return shipping, or are mishandled by the courier company
  • Are damaged or lost but you did not purchase transit insurance at checkout.

We will offer a refund:

  • When you return the item within 60 days from the purchase date following Love Me Guarantee promise terms
  • When the item you received is significantly different from the product description
  • When your item needs to be replaced due to manufacturing defect but we sold out of the exact item you purchased
  • Express shipping – we will refund the Express Shipping fee if we fail to ship within 3 business days or if we accidentally ship your order with a standard post. However, Leaders in Heels cannot be held responsible for delays caused by a postal service or customs. All delivery times quoted are approximate only. We do not receive any compensation from Australia Post when a parcel misses the estimated delivery window and therefore we won’t be able to offer a refund. Please contact your local postal service if you would like to make a complaint regarding shipping times.

We will we offer a replacement and reship a new item to you:

  • If we shipped the wrong item
  • If an item has a manufacturing defect
  • When your parcel was damaged or lost in transit and you purchased transit insurance at checkout.



Please note some countries charge local customs fees or VAT for orders arriving from overseas.

LEADERS IN HEELS does not accept any responsibility for customs delays, duties or taxes that may apply in destination country.

LEADERS IN HEELS recommends international customers to contact their local Customs Office in regard to any potential duty you may be liable for. By confirming a purchase you are accepting responsibility for all customs charges incurred as LEADERS IN HEELS will not refund customers who incur any such charges.

PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient.


Can I buy one of your products as a gift and send it directly to my (friend, daughter, mum, colleague, boss, mentor, etc.)?

Yes, you can. You can provide different billing and delivery addresses and add any special instructions in the ‘Notes’ section while making an order.

Please note, due to fraud protection financial institutions may not allow shipping country to be different to the country of the credit card payer. In this case you might not be able to complete the transaction.

Do you gift-wrap?

All our orders are posted in a Leaders in Heels branded box (with super cute and inspirational wording on the outside!) and our monogrammed items are wrapped in a delicate red tissue paper.

If you don’t want it to be a dead giveaway that the present is from us or you’re worried about the box/tissue paper getting sneaky scuff marks in transit, then we recommend re-wrapping it once received.


I’m organising an event for women (a retreat, a workshop etc). Do you think the Make Your Mark products would make a good gift for attendees?

The Leaders in Heels stationery has been designed to make a perfect gift for employee reward and engagement, as a tool during professional development workshops, conferences, retreats and one-on-one coaching sessions. In fact, this is where we sell majority our products. Read more about the Corporate Orders.

Can I get a sample?

All samples must be purchased at RRP. A full rebate will be provided when you place your corporate order.

Can I get a volume discount?

Our corporate/bulk discounts start from $1,000. Please contact us for a detailed discount structure.

Do you wholesale?

Yes, we do, please read more here about our wholesale offer.


Ooops, I have been slow and my link to download the digital product expired. What can I do?

All downloadable products have an expiry date to protect us from online theft. Please contact us and we will extend the expiry date so that you can download your products.

What are Printable Products?

Printable products are PDF’s that are ready to print at home or with a printer. PDF’s can be opened using free Adobe Reader software.

What is the largest size I can print my file in?

This varies depending on the file – all files come with a maximum print size, and most of our prints are designed to be printed at the highest possible resolution. Some of them go all the way up to A1 size!

Standard paper sizes:

A1 594 x 841 mm     23.4 x 33.1 in
A2 420 x 594 mm    16.5 x 23.4 in
A3 297 x 420 mm    11.7 x 16.5 in
A4 210 x 297 mm     8.3 x 11.7 in
A5 148 x 210 mm     5.8 x 8.3 in
A6 105 x 148 mm     4.1 x 5.8 in

  • Designs printed on A5 suit frames with an image area of 5″x7″. Will also suit 6″x8″ frame without white mount.
  • Designs printed on A4 suit frames with an image area of 8″x 10″ (20cm x25cm) or 8.5″ x 11″ (21cm x 28cm) or A4 (21cm x 29.7cm). Will also suit A4 frame without white mount.
  • Designs printed on A3 suit frames with an image area of 11″x 14″ (28cm x 34cm) or 12″ x 16″ (30cm x 40cm) or A3 (29.7cm x 42cm). Will also suit A3 (29.7cm x 42cm) frame without mount.

The standard rule is that prints can be resized for printing on a smaller paper size. For example, A1 can be easily resized and printed on A2 to A6 size with the same sharpness and clarity. However, printing a larger size than the maximum recommended will mean your print comes out blurry. Many of our prints will also come with a square version where you can still print them on a standard size paper in your home office and you will have scissor lines on your print where to cut your print to make it perfectly square.

How do I print your planner inserts?

You can print the pages directly to A5 paper, but the inserts have also been designed to be printed on standard A4 paper, which is then cut in half to get the A5 size. This means you can print them on any standard printer in your home or office.

The layout has also been designed so the pages are printed out in a booklet style (hello easy printing!). It means that the first page will be the one on the right side of your open planner, the second page is the left side when you flip the page, and so on.

In most cases (though not always), the pages are ordered as follows:

  • Page 1: The cover page, or a notes page
  • Pages 2 and 3: These are usually the main inserts you purchased, designed as a two-page spread. For example, a weekly spread with Mon-Wed on the left page and Thurs-Sun on the right page, or goal setting pages structured across two pages. However, note that some pages, such as meeting notes, will only take up one page.
  • Page 4: The back page, which is usually a space for general note-taking, doodling, brainstorming, or whatever else you want to do!

The planner inserts are designed so you can print one cover page, multiple copies of the main inserts, and a back cover. No paper is wasted!
Most printers have similar settings—these are the setting that have worked for us.

When printing, select your print settings as below:

  • Choose “Actual Size” or “Scale to 100%”
  • Choose “Print as booklet”
  • Print in colour
  • To print multiples of the main inserts, choose to enter the page numbers to be printed. Then enter 1, 2, 3, 2, 3, (repeating 2, 3 for as many insert pages as you want), 4. For example, “1, 2, 3, 2, 3, 2, 3, 4”will give you one cover, 3x double spreads of the main inserts, and a back cover. And it only takes up two sheets of A4 paper!
  • Once the pages are printed, fold the A4 pages in half like a book. Cut the paper where the fold is. You can also trim the edges of the pages for a better look, as most printers can’t print to the edge of the paper. (Pro tip: Have a guillotine at work? They’re the perfect tool for getting straight cuts quickly and easily!)
  • Punch the holes to fit your planner.
  • Put your pages into your planner, and enjoy!

Found an even better way of printing the planner pages? Let us know and we’ll add your ideas to our FAQ!


My national currency is Hong Kong dollars, EUR or whatever. Can I still shop in your online store?

Yes, our store uses geo-location to select your preferred currency. If your local currency is not available in our store it will default to USD. At the checkout your bank will simply convert your order at the current spot rate between USD and your national currency.

Why am I asked to pay additional fees to pick up my parcel from my local post office?

Some countries might require you to pay import taxes/customs charges or GST/VAT. LEADERS IN HEELS does not accept any responsibility for customs duties or taxes that may apply in destination country.

LEADERS IN HEELS recommends international customers to contact their local Customs Office in regard to any potential duty you may be liable for. By confirming a purchase you are accepting responsibility for all customs charges incurred as LEADERS IN HEELS will not refund customers who incur any such charges.


How should I use the Phenomenal Woman Planner?

Refer to this guide to learn how to get the most of your Phenomenal Woman Planner.

How should I use the Make It Happen Planner?

Refer to this guide to learn how to get the most of your Make It Happen Planner.

How should I use the Make Your Mark set?

Refer to this guide to learn how to get the most of your Make Your Mark Set.


The following is a guide to ensure that your registered email address is set up properly to receive all email correspondence from Please choose the email system that you use to receive emails from and follow the easy steps to configure your system:


Follow these steps to help ensure emails from are delivered to your Hotmail inbox:

  • Log on to your Hotmail account
  • Click on the [Options] link (located on the top right hand side of the page)
  • Click on [Mail] (located in the left hand side menu)
  • Click on the [Junk Email Protection] link
  • Click on [Safe List]
  • Enter in the text field and click the [Add] button


Follow these steps to help ensure emails from are delivered to your MSN inbox:

  • Log on to your MSN account
  • Click [Email Settings] (lower left hand side)
  • Click the [Junk Mail] link
  • Click the [Safe List] link
  • Select “Add an item to this list”
  • Enter
  • Click [Add] and then click [Save Changes]


Follow these steps to help ensure emails from are delivered to your Yahoo inbox:

  • Log on to your Yahoo account
  • Click on the [Addresses] tab (top left hand side of the page)
  • Click on [Add Contact]
  • In the Name section add ‘LeadersinHeels’ and with Email you should add ‘
  • Click [Save Contact] and then on the next page click [Done]


  • From the menu bar select “Actions”, then “Junk E-mail”, then “Junk E-mail Options”
  • From the “Junk E-mail Options” window select the “Safe Recipients” tab
  • Click the [Add] button
  • In the “Add Address or Domain” window enter ‘’ in the text entry box
  • Click the [OK] button and then click the next [OK] button

Most Other Email Clients

Normally it is simply a case of adding ” ” as an email address to your Contact list and/or Address book. Once you have registered as a genuine contact, rarely would the email client consider any correspondence from us as spam.

Please note that it is possible that not all emails from will be delivered to your inbox, there may be cases where it is delivered to your bulk/junk mail folders. Please ensure that you check them regularly to ensure that you do not miss any emails from

“You control your future, your destiny. What you think about comes about. By recording your dreams and goals on paper, you set in motion the process of becoming the person you most want to be. Put your future in good hands – your own.”

Mark Victor Hansen